Refund Policy

Last Updated: March 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made on plzenkrade. It is designed to ensure transparency and fairness while providing maximum legal protection for plzenkrade in accordance with applicable laws and regulations in the Czech Republic.

Scope and Applicability

This policy applies to all customers who purchase products or services from plzenkrade. By making a purchase, you agree to the terms outlined in this Refund Policy.

Definitions

  • Customer: Any individual or entity that purchases products or services from plzenkrade.
  • Products/Services: Any goods or services offered for sale on plzenkrade.
  • Refund: The return of funds to the Customer for a purchased Product or Service.

Main Policy Content

1. Refund Eligibility

Refunds may be issued under the following circumstances:

  • The Product or Service is defective or not as described.
  • The Customer cancels the order within 14 days of purchase, as per the Consumer Protection Act.
  • Any other circumstances as determined by plzenkrade at its sole discretion.

2. Refund Process

To request a refund, Customers must:

  1. Contact plzenkrade via email at [email protected] or by phone at +4207325321093.
  2. Provide proof of purchase, including order number and date of purchase.
  3. Describe the reason for the refund request.

Refund requests will be processed within 14 days of receipt. Refunds will be issued using the original payment method unless otherwise agreed upon.

3. Non-Refundable Items

The following items are non-refundable:

  • Products that have been used or altered.
  • Digital products or services once accessed or downloaded.
  • Any items marked as non-returnable at the time of purchase.

User Rights and Obligations

Customers have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Customers are obligated to:

  • Provide accurate information when requesting a refund.
  • Follow the refund process as outlined in this policy.

Limitations and Disclaimers

plzenkrade reserves the right to refuse a refund if:

  • The request does not comply with the terms outlined in this policy.
  • Evidence of fraud or abuse is detected.

In no event shall plzenkrade be liable for any indirect, incidental, or consequential damages arising from the purchase or use of Products or Services.

Data Protection/Security

All personal data provided by Customers in connection with refund requests will be processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). For more information, please refer to our Privacy Policy.

Changes to Policy

plzenkrade reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on plzenkrade. Customers are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: plzenkrade
Phone: +4207325321093
Email: [email protected]
Address: Florentinum, Na Florenci 2116/15, Floor 7, Office 32, 11000 Prague, Czech Republic

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of the Czech Republic. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts of the Czech Republic.